FAQ

You can find answers to the most frequently asked questions here, and you can also ask questions of your own

Tic-Tac is an online project tracking service that allows you to monitor and control your projects.

Tic-Tac is so easy to use that your staff will soon learn how to report their hours every day.

And you can monitor your projects in real time to make sure they’re coming in on budget and on schedule.

Tic-Tac keeps track of customers, accounts, and employees.

You can bill customers in the system if you prefer. You can also link it to your accounts and payroll system.

Tic-Tac Mobile is for companies that need to keep track of timings and costs as part of their projects.There are often several reasons for this. You may need information so that you can bill your customers, make sure your project is on schedule, improve your time estimating procedures, or just find out how your company uses its time.

We’ve been up and running since January 2002, and it’s been a pleasure to take on many new users since then.Our customers include IT, technology consultants, media and advertising, as well as project teams working for larger listed companies.Get in touch if you’d like to see a reference from your own particular industry.

No, Tic-Tac in an online service. You can use it on your computer – Mac or PC, either is fine – tablet or smartphone.We make sure the service is up and running 24 hours a day, 365 days a year. And not least, we make sure your data is secure.We’re constantly working to develop the software, and you don’t need to worry about downloading updates.

Yes, Tic-Tac works really well with smartphones and tablets. You can download our app from Google Play or the App Store.

We’ll give you a one-month free trial account.You can add your employees and a couple of projects that are important to you.You then work together within the company to try out the system and produce a project structure that most clearly reflects what you do.

You’ll soon find the reports and views that are important to what you do.

The best idea is often to start off simply and gradually aim for the functionality available.

Tic-Tac costs 9 dollars per person per month. Ask for a quotation if you have a lot of staff.
Subscribing to the service is similar to subscribing to a newspaper. You’ll receive a subscription statement once a quarter. You can then decide whether you want to continue.
There’s no tie-in period. And no initial fee.

You’re the only person who can access your information. You use your user ID and password to identify yourself.

All communication between your browser and our server is encrypted.

Our servers are located in two separate data centers at 24 Solutions in Stockholm. They meet strict security requirements and requirements relating to fire safety, unauthorized access, and auxiliary power.

The best thing to do is make the most of our offer and try Tic-Tac for a month for free.

You have the same functionality as with a subscription, so you can test Tic-Tac at your own pace together with your staff.
We’d be happy to help you get started by giving you a demonstration on-site at your premises or over the phone.

Tic-Tac Mobile’s policy for subscription to the service and protection of your privacy and data.

Section 1. Only you personally can access the information that you save in the system.Your access is protected by the user ID you select and your password.

Section 2. Your name and email address may be used by us if we need to get in touch with you on matters relating to your use of the service.

Section 3. Under no circumstances will the information you save, or information about your use of the service, be submitted to third parties.

Section 4. The database where your information is saved uses strict, multilevel authentication. The server is kept in a locked room at a data center that meets strict requirements in respect of burglary protection, protection against unauthorized electronic access, fire safety, and an uninterruptible power supply.The database is backed up regularly and the copies are kept in a different locked room.

Section 5. Secure handling of our users’ data is our top priority.However, even though all precautions are taken, it is never possible to achieve one hundred percent protection against technical failures or intentional damage. Tic-Tac Mobile AB, which runs the service, accepts no financial liability, beyond the subscription fee for the current three-month period, for any loss of data or the consequences thereof.

Section 6. Tic-Tac Mobile is a paid service that offers a free trial month for new users.Subscriptions are renewed quarterly by advance payment of the specified fee.The service will be discontinued automatically after the due date if you choose not to renew your subscription.Your information will remain in the system for at least three months in case you wish to resume your subscription.We will delete your information straight away at your request when your subscription comes to an end.

Most reports can be downloaded as Excel, Word, or XML documents.And you can export data to the most common accounts systems.

We also provide an API that allows your own systems to download the information automatically at regular intervals.Get in touch if you’d like to know more.

The EU General Data Protection Regulation (GDPR), which came into force on May 25, 2018

How your customer relationship with Tic-Tac Mobile is compliant with GDPR is specified below.

As a Tic-Tac customer and personal data controller:

  • you are entirely in control of your information in the system
  • you are responsible for how your company uses the service and the selection of information that you save in the system.

Tic-Tac Mobile, in its role as personal data assistant:

  • is responsible for the security and data integrity of the service.
  • will delete your corporate information upon request
  • will provide upon request a machine-readable file containing your information for export to another system

Tic-Tac Mobile, in its role as personal data controller:

  • guarantees that the information about your company as one of our customers will not be used for marketing, profiling, or other commercial purposes

Do you have any other questions?

We’ll answer your questions as quickly as possible.

Tic-Tac Mobile AB
Nybrogatan 34
SE-114 39 Stockholm

   

Over 450 companies working with IT, advertising, media, technology, and research are now using Tic-Tac – in six languages!